If you experience quality issues with your brass pipe fittings after purchase, follow these steps:
1. Document the Issue
Take clear photos of the problem (e.g., leaks, defects).
Note any relevant details, such as the date of purchase and installation.
2. Check Warranty and Return Policy
Review the warranty information provided by the manufacturer or retailer.
Look into the return or exchange policy to understand your options.
3. Contact the Seller
Reach out to the retailer or manufacturer where you purchased the fittings.
Provide them with your documentation and explain the issue clearly.
4. Follow Instructions
Follow any guidance provided by the seller, which may include returning the item or providing additional information.
5.Seek Technical Support
If applicable, ask for technical support to diagnose the problem further. They may provide solutions or troubleshooting steps.
6. Keep Records
Maintain records of all communications with the seller for future reference.
7. Consider Professional Help
If the issue is complex and you’re unable to resolve it, consult a plumbing professional for assistance.
By following these steps, you can effectively address quality issues with your brass pipe fittings.
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